Customer Research Archives

How to use differentiation to gain a competitive edge (and survive) in 2025

by Clay Ostrom | Last Updated: Jan 20, 2025 | Competition, Customer Research, Home Page Featured, Positioning, Strategy

< Back to The Campfire Differentiation has always been a cornerstone of brand and marketing. But the deeper we go into this new era of tech and AI the more your ability to differentiate becomes a true survival skill. With so many areas of work being enhanced,...

How to Maximize Growth Within the Positioning Hourglass

by Clay Ostrom | Last Updated: Jan 20, 2025 | Competition, Customer Research, Customers, Positioning, Strategy

< Back to The Campfire Your approach and mindset about positioning needs to evolve as your business grows. To maximize growth you may need to speed up, or slow down through the positioning hourglass. The positioning hourglass is a mental model to visualize the...

Branding Research: How To Do It And What Business Leaders Believe About Using It

by Clay Ostrom | Last Updated: Jan 14, 2023 | Brand Strategy, Competition, Customer Research, Customers, Data, Psychology

< Back to The Campfire This article was featured in the December 2022 issue of Foundr Magazine(click to view the piece) When we see a strong, memorable brand out in the wild, all we see is the finished product. We have the luxury of consuming the messaging,...

5 Ways To Improve Your Brand Communication Based On Data From 4,598 Companies

by Clay Ostrom | Last Updated: Feb 4, 2023 | Brand Strategy, Customer Research, Data, Messaging

< Back to The Campfire It’s hard to evolve and improve your brand strategy without good data. Some data connects to your customers – understanding their needs, motivations, and preferences. And other data comes from assessing the competitive landscape – identifying...

The Brand Strategy And Customer Research We Used To Get Our Client 59% More Paid App Conversions

by Clay Ostrom | Last Updated: Jan 14, 2023 | Brand Strategy, Customer Research, Data, Elements of Value, Home Page Featured, Jobs To Be Done, Positioning

< Back to The Campfire Implementing a strong brand strategy in a company creates growth on multiple timelines. Some growth gets realized over the long term. It comes as a result of the big picture clarity and alignment of the team, and embedding the values and...

Use 5 And-Then-Whats To Focus Your Marketing On Your Customers’ Highest Level Needs

by Clay Ostrom | Last Updated: Feb 4, 2023 | Brand Strategy, Customer Insights, Customer Research, Customers, Elements of Value, Jobs To Be Done, Marketing, Psychology

< Back to The Campfire This article was featured in the March 2021 issue of Foundr Magazine(click to view the piece) The better you are at understanding what your customers want to accomplish in their lives, the better you’ll be at marketing. That understanding...