Customers Archives - Page 4 of 7

How To Create Effective Key Marketing Messages With The 4 Forces That Drive Customer Decisions

by Clay Ostrom | Last Updated: Feb 4, 2023 | Customers, Marketing, Messaging, Psychology

< Back to The Campfire The purpose of your key marketing messages is to describe how your customers’ lives will improve when they engage with your business. It’s an easy concept to articulate, but it contains a key word with a lot of hidden complexity: Improve....

The Benefits Of Talking To Your Customers Like Real Human Beings

by Clay Ostrom | Last Updated: Aug 7, 2022 | Brand Strategy, Customers, Marketing, Messaging, Sales, Tone Of Voice Insights

< Back to The Campfire There’s a strange condition that affects people the second they slip on their marketing hat. Their words become complex. They spit out sentences in odd, stilted fragments. Original thoughts get replaced with clichés, and ideas are drained of...

5 Questions On Building A Brand With Entrepreneur Of The Year & Drift CEO David Cancel

by Clay Ostrom | Last Updated: Feb 23, 2020 | Brand Leadership, Brand Strategy, Customers, Entrepreneurship, Leadership, Marketing, Sales

< Back to The Campfire Any time you see a company that’s had a lot of success in a relatively short amount of time there’s a natural curiosity to understand how they did it. What can we learn from their path? And how do their experiences align, or not, with our own...

Features Vs Benefits: How To Increase The Impact Of Your Marketing Messages

by Clay Ostrom | Last Updated: Feb 4, 2023 | Customers, Marketing, Marketing Messages Insights, Messaging

< Back to The Campfire When it comes to the key marketing messages for your brand, there’s one idea that we come back to more than any other. We write about it, we’ve done a research study about it, and we implement it with our clients. Don’t just describe the...

Find Out What Your Target Customers Did Before They Found Your Brand

by Clay Ostrom | Last Updated: Jul 20, 2020 | Customer Insights, Customers, Jobs To Be Done, Positioning, Psychology

< Back to The Campfire If there’s one piece of information you can find out about your customers that would most improve your brand, marketing, as well as your actual product or service itself, it’s the answer to this question:“What did your customer do before they...

Start Your Marketing Messages With 5 Senses Not 5 Facts

by Clay Ostrom | Last Updated: Aug 19, 2019 | Customers, Marketing, Messaging, Psychology

< Back to The Campfire When it comes to decision making, we love to think of ourselves as thoughtful, rational beings. And in marketing, we extend that same line of thought to our customers. We imagine them carefully assessing and analyzing our offering. Poring...